Product Exchange Policy

In the event that Easing Aqua is unable to repair a product, we will offer an exchange based on the depreciated value of the product. The exchange cost will be determined accordingly.

Warranty Coverage

Easing Aqua products are covered under a one-year warranty from the date of installation

Water Condition and Pre-Treatment

If our technicians determine that the water quality is unsuitable for the product, they will recommend pre-treatment at an additional cost of consumer before installation. The service contract will be void if the water condition exceeds a TDS level of 1300 PPM, as specified in the user manual.

Mandatory Water Testing

For water softeners with a capacity of 15 liters or more, water testing from an approved laboratory is mandatory. Water testing is not required if a similar product is already functioning satisfactorily in the same area with the same water source.

Repair Warranty

Repairs are covered under a one-month warranty. If the product fails within one month of repairs, no service charges will be applied.

Comments and Media

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. If you upload images to the website, please avoid including embedded location data (EXIF GPS), as visitors to the site can download and extract this information.

Maintenance Contracts

Easing Aqua offers two types of maintenance contracts for our products:

Annual Maintenance Contract (AMC)

AMC is an extended warranty contract where services are provided free of cost, but parts are chargeable.

Annual Comprehensive Maintenance Contract (ACMC)

ACMC will have 4 visits annually

ACMC is a more inclusive contract that covers both services and part replacements.

AMC/ACMC Rates

Rates for AMC and ACMC for installations beyond city or town municipal limits are specified separately in our service policy.

Warranty Terms

Warranty on all Easing Aqua products is governed by the Terms and Conditions specified in the user manual at the time of service and/or support. These terms are subject to change without prior notice. Products not covered under the warranty terms will receive service on a chargeable basis.

Transfer of Contracts

Customers cannot transfer any contracts or their rights and obligations without prior written consent from Easing Aqua. Unauthorized assignments are considered null and void.

Warranty Activation

The warranty or contract is valid only after a customer order is executed or installed by Easing Aqua.

Purchase for Personal Use

Customers indemnify that the purchase is for personal use only and not for resale.

Repair and Service Conditions

Easing Aqua reserves the right to refuse repair or service in the absence of:

Original proof of purchase or contract copy.

Valid serial number on the product.

Physical damage to products renders the warranty null and void. Repairs or service on such products will be chargeable and at the discretion of Easing Aqua.

Terms and Conditions

All products and services are subject to these Terms and Conditions only. The customer acknowledges having read, understood, and agreed to be bound by these Terms and Conditions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at info@easingaqua.com.